Community Fibre Contact Number – Official Lines and Hours

What is the Community Fibre customer service contact number?

Community Fibre maintains several contact channels for its customer base. The primary customer service phone number is 0800 082 0770, which operates Monday to Friday from 8am to 9pm, and weekends and bank holidays from 9am to 7pm. This line handles general inquiries, technical support, account management, and service cancellations. The number has been confirmed across multiple official Community Fibre help pages, including their troubleshooting and account holder change sections.

For sales-related inquiries, including new installations and package upgrades, a dedicated line exists at 0808 196 6262. This sales number operates Monday to Friday 9am-8pm and weekends and bank holidays 9am-5pm. The separation of sales and customer service channels allows each team to handle specific query types more efficiently.

Community Fibre is London’s largest 100% full fibre broadband provider, building, owning, and operating its own network infrastructure. The company has expanded significantly since its founding, though precise customer numbers are not publicly disclosed in official communications.

Key contact insights

• The primary customer service number 0800 082 0770 is free to call from UK landlines and mobiles, based on confirmed service page documentation
• Phone remains the dominant contact method, used by 61% of customers compared to 39% for email
• However, only 13% of customers who called reported their issues were resolved, suggesting potential wait times or complexity of some queries
• Customer service holds a neutral rating of 3 out of 5 based on consumer feedback
• Sales and customer service operate on different schedules and phone numbers for specialised handling
• Bank holidays follow weekend opening hours across all contact methods
• For moving out or cancellation queries, the same primary number connects to appropriate teams

Contact options at a glance

How can I contact Community Fibre via live chat or email?

Beyond phone support, Community Fibre provides real-time assistance through live chat functionality on their website. The chat button appears in the bottom right corner of communityfibre.co.uk, connecting users with support representatives during specified hours. Customer service and technical support chat operates Monday through Sunday, 9am to 7pm, including bank holidays.

Live chat availability by department

• Customer Service and Technical Support: Monday-Sunday 9am-7pm, including bank holidays
• Sales: Monday-Friday 9am-8pm; weekends and bank holidays 9am-5pm
• Installations: Monday-Saturday 9am-5pm

The live chat option serves as an alternative to telephone support, potentially offering faster response times for straightforward queries. Customers can describe their issues in writing and receive step-by-step guidance from support agents.

Email contact options

Email correspondence remains a significant channel for Community Fibre customers. The primary customer service email address is hello@communityfibre.co.uk, which handles the majority of general inquiries. This address is used by customers across all query types.

For business customers requiring dedicated support, the business-support@communityfibre.co.uk address provides specialised assistance with response times typically within 48 business hours. Privacy-related questions should be directed to digitalambassadors@communityfibre.co.uk.

What is Community Fibre’s business contact number?

Business customers seeking dedicated support can contact Community Fibre via email at business-support@communityfibre.co.uk. This channel provides specialist assistance for commercial accounts, with typical response times within 48 business hours. The dedicated business support email allows corporate customers to describe their requirements in detail and receive tailored responses from account specialists.

While no separate business phone line is publicly listed in available documentation, business customers can also utilise the general customer service number (0800 082 0770) for urgent matters. The sales line (0808 196 6262) handles new business enquiries and installation scheduling for commercial properties.

Mailing addresses for business correspondence

Community Fibre’s corporate office is located at Community Fibre Ltd, 167-169 Great Portland Street, 5th Floor, London, W1W 5PF. This address serves as the registered office according to Companies House records. For general customer services mail, correspondence should be sent to Community Fibre Customer Services, 32 Page Street, London, SW1P 4EN.

What should I know about Community Fibre packages and reviews?

Community Fibre operates exclusively as a full fibre provider, meaning all their packages deliver fibre-to-the-premises connections rather than copper-based infrastructure. This approach differentiates them from many UK broadband providers who utilise Openreach’s network for the final connection. The company builds, owns, and operates its own network infrastructure across London.

Community Connect programme

Beyond residential and business services, Community Fibre maintains a Community Connect programme that provides free 1 Gbps full fibre connectivity to community spaces and libraries. As of May 2025, this initiative has connected over 700 community spaces across 19 London boroughs, demonstrating the company’s infrastructure investment in underserved areas. More information about this programme is available on the Community Fibre community connect page.

Customer service reputation

Consumer feedback indicates a mixed customer service experience. The customer service rating stands at 3 out of 5, with consumers characterising their experiences as mostly neutral. Notably, phone support—despite being the most popular contact method at 61% usage—shows a relatively low resolution rate, with only 13% of callers reporting their issues were successfully resolved. Email accounts for 39% of customer contacts and may offer a documented trail of correspondence for complex billing or technical issues.

Community Fibre key milestones

1. 20 October 2010: Community Fibre Limited incorporated as a private limited company, registered with company number 07413288
2. Company status: Active registration maintained with Companies House, confirming ongoing trading status
3. Network expansion: Development of proprietary full fibre network across London boroughs
4. Community Connect launch: Initiative to provide free broadband to community spaces and libraries
5. May 2025: Community Connect programme reaches milestone of 700 connected spaces across 19 London boroughs

The company’s registered office at 167-169 Great Portland Street, 5th Floor, London confirms its central London base. Full company details are publicly available through the Companies House registry.

Verified versus reported contact information

Context on Community Fibre support

As a provider operating its own network infrastructure rather than relying on wholesale providers like Openreach, Community Fibre controls both the installation and maintenance processes for its customers. This vertical integration can simplify troubleshooting but also means customers have fewer alternative escalation paths if service issues persist.

The broadband market in London features significant competition, with providers including BT, Sky, Virgin Media, and CityFibre all competing for residential and business customers. Customer service experiences vary across providers, though industry-wide concerns about call resolution rates are documented across multiple networks.

Community Fibre’s focus on full fibre infrastructure represents a significant investment in network quality, though the relatively low call resolution rate of 13% suggests that either complex technical issues require multiple interactions or that customers may benefit from exploring alternative contact methods such as live chat for certain query types.

Sources and references

The primary customer service phone number is 0800 082 0770, available Monday to Friday 8am-9pm and weekends/bank holidays 9am-7pm.

— Community Fibre Help Centre

Community Fibre is London’s largest 100% full fibre only broadband provider that builds, owns, and operates its own network.

— Community Fibre About Us page

Community Fibre Limited is registered as a private limited company with company number 07413288, incorporated on 20 October 2010, with active status.

— Companies House

Next steps for contacting Community Fibre

For the fastest resolution, consider the following approach depending on your query type. For billing, account changes, or cancellation, phone support at 0800 082 0770 during operating hours provides real-time assistance. For technical issues that may require step-by-step guidance, live chat allows agents to share instructions while you work through troubleshooting. For detailed commercial requirements or formal complaints, email correspondence at hello@communityfibre.co.uk or business-support@communityfibre.co.uk creates a documented record.

If you’re comparing utility contact processes, similar customer service frameworks exist for other UK providers. The British Gas Contact Number Opening Times article covers another major utility’s contact structure, while Trainline Phone Number 0333 Opening Times addresses transport sector support channels.

Frequently asked questions